Cancellation/Returns Policy
1. The customer has the right to cancel any product or services except perishable goods which are listed in sub point 4 below. Any cancellation must be made within 14 days of the goods being received, any complaints should be made with in 48 hours of receipt of goods. Please ensure the goods are inspected before being signed for and any damage caused in transit is noted on the proof of delivery when the goods are received as claims for damaged goods against the haulier / delivery company can not be made after the goods have been signed for as acceptable.
Please Note orders can not be canceled when in transit or when delivered without incurring return delivery charges.
2. Cancellations can be advised by phone, however in the interests of clarity we advise that order cancelations should be made by one of the following methods:
a. Electronic Mail to info@qualitygardensupplies.co.uk
b. Letter to Quality Garden Supplies Ltd, 12 Stafford Street, Eccleshall, Staffordshire, ST21 6BH. Letters will be have been deemed to be received two working days following the postmark date.
3. Customers are required to return the goods, at their own expense, to an address specified by Quality Garden Supplies ltd, alternatively we can arrange the collection and return of the goods and deduct the costs of return from the refund due.
PLEASE NOTE RETURN CHARGES FOR PALLETISED GOODS MAY BE AS HIGH AS £70 PER PALLET
4. Perishable goods are Turf, Worms, Shrubs and Living Plants. All other goods are non-perishable. 5. Perishable goods are excluded from cancellation under The Consumer Protection (distance selling) regulations 2000 as amended by S1689, 2005.
5. Order Amendments Any order amendments must be made before goods are despatched, despatch may be up to two working days prior to delivery. A unique amendment reference will be returned with your amendment confirmation email, this will be needed in any further correspondence or dispute. We are unable to amend orders after despatch.
6. Companys Premises The customer will at all times be responsible for the security and insurance of their equipment. The customer will comply with all requirements of Health & Safety Legislation Delivery will be made on a kerb side delivery basis and will be the customers responsibility to move the compost, soil, turf etc from the place of delivery to the area of use. The company accepts no responsibility for injury or damage caused to persons or equipment whilst on company premises.
7. Working Days Working days are Monday, Tuesday, Wednesday, Thursday, Friday. Saturday and Sunday are not working days.
These conditions and any contract or variation are governed by the law of England. Any disputes arising from these conditions or any contract or variation entered into by the company with the customer which cannot be settled in the ordinary course of business shall be referred to a single arbitrator in accordance with the arbitration act 1950 or any modification thereof for the time being in force.
This policy does not affect your statutory rights
